Tickets are dispatched 3-4 days before the match day. The tickets are sent via Royal Mails next day recorded delivery service.
In order to ensure that you receive your tickets on time, you must order tickets before 12pm on the day before the game. Tickets ordered after 12pm will have to be collected from a collection point that will be setup by the ticket seller.
In cases where tickets may not be posted sellers will setup a collection point that’s convenient to the buyer in order to hand over the tickets purchased. If collection is required the seller will be in touch to provide specific information on the location and time that the tickets must be collected.
E-tickets will be sent out 3-4 days before match day.
All the stadiums are divided into two parts: a long side and a short side. The long side positions are in the field while the short side positions are behind the paint. The long sides give you a better view for the game because you can both the goals. Short sides again give fans a more exciting atmosphere. Especially in the face of a goal. Once you decide whether you want to sit on a short or long side, the next decision is to choose the upper or lower stand. With regard to price, formatting of long sides is usually more expensive than other places. The cheapest places are on top of the short sides. One option worth considering is the VIP lounge. These places usually offer both the best visibility but are also the most highest price. In most stadiums, VIP seats can be found between upper and lower formats of long sides, but this depends entirely on the stadium. Occasionally VIP places have access to a private room behind the watch. In the room you can enjoy refreshments before, after, or during the game. VIP tickets available on Ticket Pad will tell you in detail what is included in the ticket price.
When you are looking through the available ticket options for a particular game, look out for seats labelled as 'AWAY FANS'. Tickets seated with the away/traveling fans are always labelled this way to avoid fans sitting with the wrong set of supporters.
Note: Official match stewards will prevent fans access or remove you from the stadium if trying to enter the 'home' sections of a stadium and wearing 'away' club t shirts and clothing.
We understand that sitting together is a big part of the matchday experience. Football Ticket Pad guarantees that when you purchase a pair of tickets, those tickets will always be seated together. However, often we can secure more than 2 tickets all seated together. Get in touch with us if you would like 3 or more tickets seated together and we will do everything we can to secure those tickets for you. Call +44 (0)20 7993 6171, email firstname.lastname@example.org or use the chat box that is in the bottom right corner of every page of our website.
Yes, we charge a 21% booking fee which is added to your order when you click through to the final checkout page.
Football Ticket Pad is a platform giving football fans the opportunity to buy and sell official matchday tickets. The price of a particular ticket is set by the person selling the ticket and and that price is influenced by how 'in demand' tickets are for the fixture. For example, tickets for Man Utd v Man City in the Premier League will be considerably higher than tickets for West Ham v Crystal Palace. The reason being that the Manchester Derby fixture is a higher profile game with more potential football fans wanting to get matchday tickets to watch the match.
Often the club will not give out an exact seat number/row until close to the fixture being played. Complete your purchase and we will contact you with your exact seat number/row after the club has allocated exact seat numbers/rows.
Season cards are offered by the club to fans as an alternative to buying a season ticket. The difference being that a season ticket is a ticket to all home and/or away games throughout a season but a season card entitles a fan to buy specific tickets for certain games. Therefore, when you purchase a ticket from www.footballticketpad.com that is specified as a season card, you will be using the sellers season card for the game you have paid for. The season card will be sent to you before the match and you return the season card to the seller after you have been to the match.
No. We will provide you with everything you will need to enter the stadium on matchday.
Unfotunately we do not accept payment over the phone. We ask that fans complete their ticket purchase online using our secure online checkout process.
Yes, very secure. We use the latest payment security software to ensure all transactions made through our website are secure. Every page of our website is certified as 'safe' by online security experts McAfee Secure.
Use can pay for your tickets securely with either Visa, Visa Debit, Visa Electron, Mastercard, Maestro or Delta. Unfortunately, we do not accept payment via PayPal.
Football Ticket Pad guarantees that you will have your tickets in your hand with plenty of time to attend the game. The different delivery options available to customers are listed when you click through to the final checkout page.
Football Ticket Pad advises customers to book tickets as early as possible to avoid the disappointment of missing a match. However, it is still possible to purchase tickets to a match the day before the game. Get in touch with us as soon as possibly and we will do everything we can to get you tickets to the game and arrange suitable delivery. Call +44 (0)20 7993 6171, email email@example.com or use the chat box that is in the bottom right corner of every page of our website.
As long as your tickets have not been dispatched for delivery, you can change your delivery address and have your tickets sent to a different address to the one you gave when buying your tickets online with us. To change your delivery address, simply Login to the account you set up with us when you originally ordered your tickets, and then simply modify your delivery address. If you have any problems at all, do not hesitate to get in contact with us. Call +44 (0)20 7993 6171, email firstname.lastname@example.org or use the chat box that is in the bottom right corner of every page of our website.
Football Ticket Pad advises customers to book tickets as early as possible to avoid the disappointment of missing a match. However, it is still possible to purchase tickets to a match on the day of the game. Get in touch with us as soon as you possibly can on matchday and we will do everything we can to get you tickets to the game and arrange collection close to the ground. Call +44 (0)20 7993 6171, email email@example.com or use the chat box that is in the bottom right corner of every page of our website.
Unfortunately all sales are final. Once a ticket has been purchased no refund can be offered. We can of course re-list your tickets on www.footballticketpad.com to be bought by another fan but we cannot guarantee that they will re-sell.
In the unlikely event that a match has been cancelled and rescheduled, we will transfer your tickets over to the rescheduled match.
Our UK based team are always on hand to assist you when buying matchday football tickets from footballticketpad.com. We also offer unrivalled customer support after you have made your ticket purchase.
Our office hours are:
9am - 5pm (UK time) Monday - Friday
10am - 5.30pm Saturday
10am - 4pm Sunday
We aim to respond to emails and chat box messages immediately during our office hours. Outside of office hours we will do our best to get back to you as soon as possible.
All suppliers will be paid on the 5th of the following month. For example a delivered order for a match on 10th January will be paid to the sellers bank account on the 5th of February.
This is for fraud purposes to make sure the transaction goes through entirely. At the on hold stage you are committed to the sale and must supply if the sale goes on to be confirmed. We always intend to carry out our due diligence as quick as possible and prioritise sales that are within close proximity of the event.
The tracking number will be provided by the postal or courier service you use. Normally a receipt is provided that clearly states the tracking number. If you are unsure then you can ask the assistant in your chosen drop off point.
Yes! Here at Football Ticket Pad, we encourage professional ticket agents to list on our site. Contact our Customer Service department if you think you or your company has the credentials to upgrade your account to a Broker Account, which increases your market exposure limit; enables you to enroll in our Last Minute Sales Program (LMS) as well as being the first port of call for our corporate sales department.
We have statistics that prove additional information improves your chance of selling tickets on our platform. This may mean adding block and row numbers to your listing.
We have many sellers on Football Ticket Pad so you must ensure that your tickets are in line with the market price to give yourself a better chance of a sale.
If you have a sale and no longer have the tickets, for whatever reason, you must contact are customer service team immediately via email. We take order fulfillment very seriously to protect our buyers as the “Ticket Pad Guarantee” insures all sales. Failure to supply will result in your account being fined £25 plus the cost to replace the order with equivalent or better tickets. Your account may be suspended and all payments held.
If you suspect that you will have a problem fulfilling an order you must contact Customer Services immediately to report the issue. We take order fulfillment very seriously to protect our buyers as the “Ticket Pad Guarantee” insures all sales. Failure to supply will result in your account being fined £25 plus the cost to replace the order with equivalent or better tickets.
No. It is free to list tickets on Football Ticket Pad. We take a 15% sales commission following the sale of your tickets and charge the buyer a 10% booking fee. Please be mindful of this when setting you selling price.
Search the football match you have extra tickets for and select “Sell.” From here enter all the relevant information and confirm your listing. Your tickets are now available for the World to see and buy!
Yes. You must always provide as much information about your tickets as possible. Concession tickets must be clearly listed with the relevant concession e.g. Under 16. If your ticket is restricted in view, this must also be clearly stated. Failure to do so will result in the buyer receiving a full or partial refund depending on the circumstances.
Yes. If you list for example 5 tickets, the seat numbers MUST be consecutive unless stated in the restrictions. We recommend listing different groups of tickets separately. E.g. 2/2/2 if you have 3 pairs.
The seller fee is 15%. This is deducted from your listed price.
Once you have a confirmed your sale you must send the tickets to the buyer as soon as possible. To prove that you have sent the tickets we require all tickets to be sent via recorded mail. In the UK we recommend Royal Mail Special Delivery. For International delivery we recommend couriers such as: FedEx, DHL or UPS. Without proof of delivery you may not be paid for your tickets. As soon as you have dispatched your tickets to the buyer you must update the system with the correct tracking number.